Skills & Competencies for Policy Processing Clerk, Sr.

Policy Processing Clerk, Sr. job profile

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JOB SUMMARY for Policy Processing Clerk, Sr.

Modifies, updates, and processes existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

JOB RESPONSIBILITIES for Policy Processing Clerk, Sr.

Evaluates information from application for completeness, accuracy, and policy reinstatement. Provides training to less experienced processing clerks. May approve policy if it meets standard criteria.

Policy Processing Clerk, Sr. SALARY RANGE

BASE 50%
$45,248
TOTAL 50%
$45,461
Job Level
A02
Job Code
FA06000817
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Policy Processing Clerk, Sr. Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Policy Processing Clerk, Sr. skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Policy Processing Clerk, Sr.

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Describes the current systems and scope of services provided by insurance organizations.
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Level 2 Behaviors
(Light Experience)
Follows industry best practices when preparing reports that detail risk assessment findings in insurance claims.
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Level 3 Behaviors
(Moderate Experience)
Makes necessary adjustments to insurance policies to meet customer needs.
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Level 4 Behaviors
(Extensive Experience)
Handles complex insurance losses through negotiation of favorable claims settlements with insurance companies.
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Level 5 Behaviors
(Mastery)
Develops and establishes risk reduction best practices to prevent fraudulent claims transactions.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -1
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Describes the basic structure of insurance legal and regulatory environment.
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Level 2 Behaviors
(Light Experience)
Complies with insurance legal and regulatory principles to safeguard the rights and interests of the insured.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing legal and regulatory standards to address errors affecting insurance policies.
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Level 4 Behaviors
(Extensive Experience)
Improves legal procedures for licensing intermediaries or producers to prevent penalties.
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Level 5 Behaviors
(Mastery)
Designs compliance strategies and programs to prevent violations of statutes, regulations, and policies.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

1 general skill or competency (Job family competency) for Policy Processing Clerk, Sr.

1 Job Family Competencies – Document Processing
Proficiency Level -2
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Describes the methodologies of document processing.
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Level 2 Behaviors
(Light Experience)
Assists in receiving, updating, and distributing documents of different file formats.
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Level 3 Behaviors
(Moderate Experience)
Performs document processing in electronic formats for storage.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies in documentation processes to reduce paperwork and increase efficiency.
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Level 5 Behaviors
(Mastery)
Establishes documentation controls to increase data accuracy and security.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Policy Processing Clerk, Sr.

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

Summary of Policy Processing Clerk, Sr. skills and competencies

There are 7 hard skills for Policy Processing Clerk, Sr., Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
1 general skills for Policy Processing Clerk, Sr., Document Processing.
7 soft skills for Policy Processing Clerk, Sr., Standard Operating Procedures (SOP), Attention to Detail, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Policy Processing Clerk, Sr., he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Initiative.

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